It's important to know that you when you need IT support, there is a qualifed person ready to help.

CRC employs Microsoft Certified Systems Engineers and Cisco Certified Network Administrators to ensure that any problems you experience will be swiftly put behind you. In practice, CRC clients need very little support for computter and system outages because CRC provides the proactive maintenance necessary to keep issues to an absolute miminum.

In addition, as hardware and software have their inevitable issues, CRC's monitoring software alerts our technicans. Before you even know that a problem existed, CRC has it resolved.

Beyond rare outages, there are reasons why our clients call us such as: help understanding a program, or inability to make software perform as expected. Our experienced technicians cheerfully help with any such matters.

In addition, CRC is developing training videos which will initially be available on our website, and eventually integrated into our tools, making the ongoing training a seamless part of using our tools.

Customer Support Policy

Contact Methods

We prefer that clients use email to report incidents. If you are an existing client, you were given an email address for contacting support. Please send us email for all issues. (If your issue is the inability to send or receive email, then please use the phone.) We have a large staff of support technicians monitoring email, and your issue will be seen by many people who can help. We have found that email is faster and more efficient than using the phone to alert us to issues and requests.

Service Tickets

For each and every incident and/or request, clients should expect a service ticket to be generated. Please be sure to obtain a service ticket number when a technician answers your email or call. It is with this ticket number that we (and you) can track the progress of your request.

Client Support Portal

Each client will be issued credentials to log on to the support portal. The support portal will give each of your users the ability to see, manage, update, and receive status reports on their tickets. Your managers will be able to see overall network health and the status of the entire company's IT infrastructure.