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For questions about disaster recovery & planning with CRC, we're ready to help you find the answers. After reviewing these questions you may find more information in our Solutions Brochure, or by calling us at 1-800-650-2679.

General Questions About CRC's Data Protection Services How involved or extensive is the installation process? What will the backup process cost us in terms of bandwidth? Why are backup prices so affordable with CRC ? Will CRC's solutions save money in staffing costs? How do we obtain Service Level Agreement accountability? Are any steps or action required locally during backup? How quick is the process of restoring data? As our business grows, so may our data storage and management requirements.  Are CRC’s solutions scalable? What sort of security do you implement to preserve the integrity of your services? What is your customer support policy?

Q: How involved or extensive is the installation process?
Installation is simple and easy, with no need to install an agent on every target machine you need to protect. A single client-application at each remote site is provided without charge.

Q: What will the backup process cost us in terms of bandwidth?
Data De-Duplication across all sites, block-level incremental backup and compression reduce the eliminate the amount of data transmitted to vault.

Q: Why are backup prices so affordable with CRC?
Unlimited-seat licensing means you pay only for the total amount of compressed data from across your enterprise – no matter how many machines you are protecting.

Q: Will CRC's solution save money in staffing costs?
Centralized administration eliminates many local costs associated with staffing, technology and tape storage.  Upgrades are silent and automatic, without user intervention.

Q: How do we obtain Service Level Agreement accountability?
Online reports ensure that pre-negotiated SLAs with internal users are being met.

Q: Are any steps or action required locally during backup?
The fully automated process uses your existing IP-WAN to take data offsite securely, eliminating the old courier-based manual tape process.

Q: How quick is the process of restoring data?
Data recovery is fast and efficient.  Restore critical data quickly to any location on your WAN from the online vault in your enterprise data center.

Q: As our business grows, so may our data storage and management requirements.  Are CRC’s solutions scalable?
Our services are flexible and fully scalable, supporting thousands of sites or “data islands” across virtually any type of IP network.

Q: What sort of security do you implement to preserve the integrity of your services?
Advanced security and authentication algorithms, including AES encryption, ensure the safety and confidentiality of your data in-flight and at-rest.

Q: What is your customer support policy?
CRC offers nothing less than world-class support: 24/7 telephone, email, online and onsite technical support.