I GET IT.
You want to forget about IT. When it comes to computers, you want yours to work, and you want your staff to work, without hassle, without excuses, without being nickel-and-dimed...basically...Your computers should be as reliable and easy to use as the lights. Turn them on and they work.
AND, you want this on a flat rate. No peaks and valleys...no unhappy surprises...just a steady, predictable bill, that you can budget, and forget.
If this is you, then you are in the right place. You and I are going to become friends. We are going to share a mission...one where my team and I handle ALL responsibility for your IT...to make sure you NEVER have computer problems...and where you and I systematically find ways to replace human labor with computer perfection -- and constantly drive more profit in to your business.
I'm Robert Gerace. CEO of Computer Resource Center.
And I'd Like To Tell You How Outsourcing Your IT Services Can Help Your Business
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| More and more businesses are turning to outsourced IT management as a way to ensure that they are never stranded with computer problems again. |
Does your computer network have frequent problems that frustrate you and your staff, interrupt your business, and cause you to waste precious time? Are you concerned about security, viruses, spyware, and hackers, but don’t have the time or expertise to keep up with all of the latest security patches and updates? Would you like to save thousands on IT support and repairs while practically eliminating downtime and other annoying computer problems?
IT outsourcing is ideal for the small business owner that doesn’t want to spend their time dealing with computer problems and maintenance, and simply wants the peace of mind that everything is covered and taken care of.
In the simplest terms, IT outsourcing is the easiest, quickest and most affordable way to keep computer resources running faster, cleaner, more secure and more problem-free without the expense of a full-time IT staff. Outsourcing gives you all of the benefits of high-end, enterprise computer resources, but for a fraction of the cost - and with none of the headaches.
Why Businesses are Flocking to IT Outsourcing
With the constant changes to technology and daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. Obviously, the costs of hiring a full-time IT person are not always feasible, even for companies with 20 to 75 workstations.
Up until now, your average business has had only two options for computer support:
Option #1: “Do It Yourself” - This option is the most common; you designate the most technically-savvy person on staff to be your make-shift IT manager and only bring in outside help when your “internal guru” runs into a network crisis they can’t solve.
The problem is, you are pulling this person away from the real job you hired them to do, AND unless they have the time to stay up-to-date on the latest developments in IT support and management, they don’t have the skills or knowledge required to properly support and secure your network. This inevitably results in a network that is ill-maintained and unstable, which then results in excessive downtime, overspending on IT support, and expensive recovery costs.
Option #2: “Reactive Management” - This is truly foolish, but we see it every day; businesses that use their network until it “breaks” and then call in the experts to repair or replace whatever stopped working.
The “reactive” model of network maintenance is a sure-fire path to extensive downtime, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered.
Self-Management Can Lead to Disaster!
Just take a look at these recent disasters that happened to other small businesses right here in Atlanta who were NOT performing ongoing proactive maintenance on their computer network (all names have been withheld to protect the companies’ privacy).
Property Management Company Suffers Weeks Of Down Time For What Should Have Been A Simple, Inexpensive Repair; Hard Costs To Company: $9,000
A 10-user property management company was not monitoring or maintaining their server. Due to the overuse and lack of maintenance, it started to degenerate and eventually shut down under the load.
This caused their entire network to be down for 2 full days and cost them $3,000 in support fees to get them back up and running. Naturally the costs were much higher when you factor in the lost productivity of their 10 employees during that time.
This client did not want to implement a preventative maintenance program so the same problem happened again 2 months later, costing them another $3,000 and 2 days of downtime.
Six months later it happened again, this time bringing their total to $9,000 in hard costs and thousands more in productivity for a problem that could have been quickly detected and easily prevented.
Auto Body Shop Spends $20,000 To Clean Up A Virus
A local auto body shop with multiple locations discovered the importance of preventative maintenance the hard way. Without warning, a virus was downloaded to their server and started replicating and attaching itself to files.
This virus corrupted their data, impaired their customer management system and immediately brought down their Exchange server (no e-mail could come in or go out). Preventing this disaster would have only cost them 1/25th of the cost ($800 per month) AND they would have experienced better performance and fewer problems with their network.
Instead, they were forced to spend a whopping $20,000 to remove the virus and restore their network, and that only got them back up and running. Their systems were still not optimized, secured, and updated as they should be.
2 Failed Hard Drives Cost Health Products Company $40,000 and 9 Days of Downtime
The back office of a health products company had two hard drives fail at the same time causing them to lose a large number of critical company files and data. When they contacted us to recover the data from the system backups, we found they weren’t functioning properly and even though they appeared to be backing up all of this company’s data, they were in fact worthless. In the end, recovering the data off of these failed drives took a team of disaster recovery specialists 9 days and $15,000.
In addition to the recovery costs, they also incurred $25,000 in other services to get their network stable. Had we been monitoring their network and performing regular maintenance, we would have been able to detect that these hard drives were failing and that the backups were not performing properly and prevented the crash, the downtime, and the $40,000 in costs to get them back up and running, not to mention the 9 days their network was down.
How to Avoid Similar Disasters for Your Business
Thanks to a new service Computer Resource Center is offering called Complete Care, we can now provide you ongoing remote maintenance and support to maximize the performance, reliability, and stability of your network without the costs and overhead of hiring a full-time staff.
And here is the best part…we will cut your IT spending 30% to 50%...AND improve your network’s reliability and performance at the same time.
How It Works
One of our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date, your backups are working properly, check critical firewall and security settings, and update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.
We will also remotely monitor your network 24x7, 365 days a year to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures. Finally, we’ll design the right mix of on-site, remote, network, and help desk support to fit your specific situation and needs.
The Benefits are Obvious
You’ll practically eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
How does faster performance, fewer glitches, and practically zero downtime sound to you? Ourpreventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
You will have ALL the benefits of an in-house IT department WITHOUT all of the costs. As a Computer Resource Center customer, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
You will receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
You will sleep easier knowing security threats are being watched and kept out of your network.
You will safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on
your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
You’ll finally put a stop to annoying spam, pop-ups, and spyware from taking over your computer and your network.
You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
Act Now - We Offer a 100% Guarantee
We are so confident in our managed IT services that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make: We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime.
If by some rare chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you. That is our guarantee.
As you saw from the above real-life examples, one simple “glitch” can end up costing you $20,000 to $40,000 in consulting fees. Our Complete Care is an insurance policy against major network disasters and repair bills. Plus, you and I know that there are plenty of IT firms out there offering some type of network support, but an awful lot of them are new or just getting started in the business. Some will even outsource their clients’ projects to part-time technicians that are between jobs or outsource to companies overseas. Even if they dared to offer a guarantee as strong as ours, you wouldn’t really know whether you could count on them to be around to honor their guarantee if something did go wrong.
We are Microsoft-Certified and experts in business computing and critical IT services. We’ve been servicing clients in Atlanta for over 10 years and all of our engineers and technicians are full-time employees. That’s why we are so certain we can make the promises we are making and back them up with this rock-solid guarantee.
