Outsourced IT Support Services - Computer Resource Center Delivers Enterprise-Class IT Services for a Fixed Monthly Fee to Save Your Business Time and Money
Customer Testimonial:
"Since CRC took over responsibility for our IT, we have gained a level of confidence in our infrastructure, from the optimum performance of our individual workstations to our servers." (read more)
Dean Trevelino Trevelino-Keller Communications Group
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What version of the operating system is installed?
Do any security patches need to be installed? (Note: security patches should not be installed haphazardly; not all patches are safe to install)
Are there any error messages or error lights on to indicate a failure, pre-failure warning, or disconnection?
Are there any suspicious or unexpected entries in the system logs?
Is there sufficient storage space?
Is the storage redundancy system working correctly?
Does the hard drive need to be defragmented?
Does the server have adequate memory and CPU power for its current load?
Is up-to-date anti-virus software installed and working properly?
Was there a recent virus scan performed?
Is the server adequately protected by an uninterruptible power supply?
Are there any inactive user accounts?
Is the password configuration in alignment with security policies?
What is the current up-time of the server?
Backup System
Are all necessary files being backed up?
What is the frequency of backups?
Are multiple tapes being used?
Is a tape maintained off site for disaster recovery purposes?
Is the tape drive being cleaned on a regular basis?
Is the system set to verify that backups are completed without errors?
Is there a schedule for performing a system restore?
Network Infrastructure and Configuration
What type of network is in place?
What type of switch is being used?
How may ports total?
How many ports used and unused?
Is the topology expandable and able to handle a load increase?
Is there a hub being used? Why or why not?
Is there an active firewall in place?
What type?
Is the firmware up to date?
Are there multiple layers of security?
If so, what are the layers?
What type of internet connection is in place?
Who is the ISP?
What is the speed and configuration?
What type of router is being used?
What type of wiring is being used?
Is the wiring neat and clean?
Are racks being used?
Is there a WAN in place?
What type?
Is there a VPN in place?
What type?
Are wireless components being used?
What types?
What is the configuration?
Is it secure?
What are the IP Assignments?
Is DHCP or Static IP’s being used?
What is the naming scheme?
Are print servers being used?
Are all shared printers attached to a print server?
Is Terminal Server being used?
Is Content Management being used?
Is the subscription being updated?
Is the e-mail storage system internal or external?
What is the admin username and password?
What is the password for the network administrator?
Workstations, Laptops, & PDAs
How many workstations are on site?
Are they properly configured?
Is the Disk Clean Up Tool scheduled to run regularly to clean up temporary Internet files,
Is antivirus protection also occurring at the workstation level?
Is the user able to disable the antivirus software on his/her machine?
Is there spyware detection and removal software installed and being run weekly?
Is there an AUP (acceptable usage policy) in place?
Is there content filtering software installed?
Are there any remote workers or traveling employees using a laptop?
Are those laptops scanned for viruses and spyware before connecting to the network?
Company Growth and Expansion
Does the customer foresee adding any new hardware or software in the next three to six months?
Does the customer plan on opening any remote offices or new locations within the next three to six months?
Does the customer have plans to upgrade or install any key applications?
Does the customer see any significant increase or decrease in their business in the next two years?
Are there any ongoing problems the client is experiencing?
Are there any manual processes the client would like to automate?
Customer Testimonial:
"CRC came in and made it very easy for us. They provided us with the proper training tools that we needed; they provided us with the right support...they were always there to answer the phone...so while we were apprehensive at first, the experience was nothing short of exceptional." (read more)
Chip Church Hillman Group
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